Southeastern has revealed that it has been named one of the quickest train operators when it came to refunding passengers once the nation-wide lockdown was announced.
The operator processed double the value of season tickets than every train operator apart from one in the first eight weeks of the COVID-19 outbreak.
In total, Southeastern was sent 35,000 refund requests for seasonal train tickets. This showed a 700% increase for the operator when compared to a normal four-week period.
Southeastern responded to all 16,404 requests that were received in one period within six days on average.
However, by June, this time-taken had fallen to an average of four days and has now seen a further reduction to just half a day on average.
This is great for Southeastern as the industry timeframe is 28 days, with this being extended to 56 days due to the coronavirus.
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