Alstom has announced that it is implemented the remote support service for the Operational Control Centre of MetroRio lines 1, 2 and 4.
The tool is dedicated to technical support during business hours to allow for technical guidance to be given at a distance to provide a better service in Brazil.
The remote support contract with MetrôRio will last for two years. The post-warranty service is unprecedented in Brazil and for the ADM area in Latin America.
Alstom has used the Iconis solution for monitoring the entire network and is already used in 20 countries worldwide.
“With the insertion of the new smart service, lines 1, 2 and 4 now have a significant improvement for the technical staff of the trains, who will have their doubts about maintenance operations answered more quickly”, explains Luciano Barbieri, Vice President of Digital Mobility (ADM) at Alstom in Latin America.
In view of the current scenario in which there is a recommendation for social isolation, the implementation of remote support contributes to the resolution of doubts over the phone, reducing the need for a technician to travel to the location and increasing efficiency in the reestablishment of services.
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