Passengers on Birmingham's busiest train line are being urged to work together to improve the experience as part of a new campaign by the train operator, West Midlands Railway.
The ‘Considerate Behaviour' campaign started off this week on the Cross City Line, which runs from Lichfield to Bromsgrove and Redditch.
The campaign is encouraging rail passengers to think about how their actions when using the train can impact on others.
Key areas of focus include:
- Keeping doorways clear and allowing all passengers off the train before boarding
- Turning down personal stereos and keeping noise to acceptable levels
- Not using bikes, skateboards or roller skates on platforms for safety reasons
- Keeping feet off the seats
- Using the litter bins provided to keep trains free of rubbish
What did the officials say?
Steve Fisher, head of on-board experience for West Midlands Railway, said:
“Millions of journeys are made using the Cross City Line every year and by just taking a second to think about others our customers can help improve everyone's day.
“Considerate behaviour can even help keep the trains on time. By moving down inside the carriage or keeping the doors clear we can get passengers on and off more quickly and reduce the amount of time wasted at some of our busy stations.
“Ultimately we are asking passengers to help make journeys a little more enjoyable for each other, whether through turning down the music or keeping our carriages free of litter.”
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Oddly enough, I missed a connection on this very line last year (Changing at Lichfield) due to someone blocking the door whilst using their mobile phone (They couldn’t see the problem that no one could get off!).
In addition, recently at Crewe, the communication chord had to be pulled as a train started away with people still trying to get off being trapped behind some inconsiderate person re positioning their luggage in the rack.