West Midlands Trains has announced that their passengers will receive a 10% discount on their travel this summer as compensation for recent poor performance.
The discount will apply to fares for every Off-Peak journey made on West Midlands Railway and London Northwestern Railway services throughout July and August.
A further announcement regarding compensation linked to holiday periods will be made in due course.
WMT will be running a new campaign in the coming weeks to make sure that as many passengers as possible apply for Delay Repay when they are entitled to it.
These measures follow the 3 per cent reduction in the cost of weekly, monthly and annual tickets on the network.
The National Rail Passenger Survey published today reveals a drop in overall passenger satisfaction.
What did the officials say?
Mr Edwards, who took the top job at West Midlands Trains earlier this month, said:
“Our performance during the second half of last year was simply unacceptable. I've put in place a clear plan of improvements which is already having an impact.
“The number of trains arriving on time has increased by 29 per cent since Christmas with cancellations down by 39 per cent. Overall performance has increased by over 10 per cent.
“There is more to do, however, and we are making further timetable changes to improve performance, starting next month – with a commitment to only use skip-stopping as a last-resort and under extreme circumstances.
“This year we will also introduce brand-new trains on the network while working with the Mayor on reopening stations on the Camp Hill and Wolverhampton-Walsall lines.”
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