West Midlands Railway and London Northwestern Railway have won a communications industry award.
The operators won the Silver Award at the PRide Midlands awards for their work in informing passengers about major changes to timetables.
The May 2019 timetable was the biggest change to train services in the West Midlands for over 10 years, and the award was presented for communicating those changes, via briefings, press releases and drop-in sessions.
What did the officials say?
Andy Camp, commercial director at West Midlands Railway and London Northwestern Railway, said:
“The timetable changes we made in May 2019 were the biggest in more than a decade. The timetable brought new journey opportunities for our passengers and it was essential that the changes were supported by a detailed information campaign to maximise the new services from day one.
“I am proud our team has been recognised for their efforts with this prestigious award.”
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