It has been reported this morning that travel operator Thomas Cook has ceased trading today with immediate effect.
It has also been announced that train companies are holding back on their ticket rules to help Thomas Cook customers affected by the collapse.
Whether people were booked on specific services as part of their Thomas Cook package or had booked trains separately to get them to their holiday, train operators will let passengers catch the first available train with their original operator that they were due to travel with.
Where people have booked tickets for holidays they will no longer be taking, people should contact their train operator to see if they can get a fee-free refund.
In both instances, people will just need to demonstrate that they were a Thomas Cook customer, for example by showing a booking confirmation.
What did the officials say?
Billy Denyer, director of customer propositions at the Rail Delivery Group, said:
“The collapse of Thomas Cook is very sad news for the company’s customers and staff. Train companies understand that people returning from their holidays will just want to get home quickly and with as little stress as possible and are happy to help by relaxing normal ticket rules.”
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Thomas Cook is a failure anyway. That’s why they have folded and left passengers abroad. I hope the managing director or chairman/CEO of the collapsed airline company does go to prison.
Well done to the train companies .. nice gesture