In recognition of their progressive approach to business improvement through its people, Greater Anglia's onboard catering team has received a prestigious ‘Investor in People' (IIP) Gold Award.
After a new, more rigorous assessment, the team achieved the Gold standard, which puts them among just 3.5% of all organisations currently assessed in the UK.
The Greater Anglia's Business Manager, Michael Wyatt, leads over 70 members of staff who work in the catering team. On-Board Catering, who earlier this year was named Abellio ‘Leader of the Year', out of 13,000 employees worldwide.
Their Gold Award shows that they have gone beyond the 27 requirements needed to achieve the standard IIP Status, as well as taking a forward-thinking approach to cascade best practice through the team.
In achieving the Gold Status, they demonstrated through evidence portfolios, 1-1 interviews and observations that they create positive outcomes consistently across the nine key areas of Investors In People. Which is going beyond the standard accreditation.
Also, they are the first team to receive a Gold accreditation first time round under the new Investors in People Gen 6 criteria which are supposed to be significantly harder to achieve compared to previous years.
What did the officials have to say?
Michael commented:
“I've been told that getting a Gold accreditation on the first assessment is almost unheard of so I'm really proud of the whole team for achieving such a high standard.
“We look forward to continuing to serve customers with our range of refreshments from the trolley and at the café bar and developing what we offer further to ensure that our customers are always delighted.”
Commenting on the awards of ‘Investor in People' status, Greater Anglia's Human Resources Director, Katy Bucknell, said:
“The award of ‘Investor in People' Gold status for the catering team is another key milestone in our approach to offering customers a consistent, professional and high-quality standard of service, through excellent staff recruitment, support, engagement and training processes.
“I am pleased to offer my warmest congratulations to the team. We are always receiving great feedback about what they do and I know they worked extremely hard in achieving this award and in ensuring customers receive a high standard of service.”
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Class 745 will have catering. Once Greater Anglia introduces their new trains in service.
Slightly surprised…my travels on Anglia have never left me particularly impressed, especially when compared to other companies who still provide on-train catering. Another box-ticking exercise?