West Midlands Railway has announced it has launched a personal travel planning pilot scheme in Bromsgrove.
The aim of this is to help passengers to make the most of the new train services on offer.
For the next coming weeks, advisers will be on hand at Bromsgrove station and on Cross City line trains to and from Birmingham New Street.
They will be able to help passengers with their journey planning and encourage people to use the more frequent train services at the station.
This comes after the recent completion of a major electrification work at Bromsgrove. This means that the station now has more services than ever before.
There are now up to five services to and from Birmingham New Street in the peak and between two and four trains per hour in the off-peak period. The number of trains serving Bromsgrove on weekdays has increased from 45 to 135.
The West Midlands Railway travel planners will be at Bromsgrove station and on the Cross City line for three weeks from Thursday 16 August onwards.
What did the officials say?
Richard Brooks, customer experience director at West Midlands Railway, said:
“We want to make it easier and simpler for everyone to use our train services. Personal travel-planning looks at an individual's whole journey, not just station-to- station. Listening and understanding passengers' whole journey needs means we can give bespoke advice and it helps us learn how to improve our services.
“The work that's been undertaken at Bromsgrove is a real boon for the town and has vastly improved transport links to Birmingham and the wider West Midlands. We want to help passengers make the most of their new services and our new personal travel planners will hopefully do just that.”
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The overhead wires ends just couple hundred metres south from the station which there could be plans to build couple sidings for Class 323’s & other EMU units to use whilst operating on the Cross City Line.
Whilst WM Railway DMU’s also stop at Bromsgrove but operate to & Birmingham New Street to Stratford-Upon-Avon, Stourbridge Junction and Worcester.