Govia Thameslink Railway has announced that they are extending the compensation scheme for Great Northern and Thameslink passengers who don't hold a season ticket.
This is due to the disruption caused early in the year after the introduction of the May timetable.
In addition to the offer of payments to season ticket holders, regular passengers, such as part-time workers who do not need a season ticket, could now be eligible for compensation.
Passengers who qualify are those who have made a minimum of three days return travel in any week between the 20th May 2018 and 28th July 2018 (Monday – Sunday). Passengers who use discounted books of Carnets are also included.
Compensation will be based on the cost of the original ticket price for a period of between one and four weeks. The value of the compensation may vary according to ticket type.
Passengers are now being advised to retain any tickets, receipts or any other proof of travel where possible. Oyster and Contactless passengers should register their card on the Transport for London website and request a journey history.
What did the officials say?
Chief Executive Officer Patrick Verwer said:
“We have listened to feedback. We believe it is right to extend the compensation scheme beyond season ticket holders to other regular travellers.
“We are sorry for the disruption in the weeks that followed the May timetable change. Overall, the train services on Thameslink and Great Northern have been stable, more reliable and more frequent since the introduction of the interim timetable on 15 July. We have also introduced 200 more services than before the May timetable change.”
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First batch of refunds to Level 1 commuters are for 1 week and not the 4 promised…. They continue to be a disgrace
Good, about time.
GTR (Govia Thameslink Railway) are a disgrace. And they will always be. Same with Northern trains as well.