East Midlands Trains has announced that discounted fares and compensation will be available for passengers who are affected by Derby Resignalling under a joint scheme by CrossCountry, Network Rail, and East Midlands Trains.
Discounts and the compensation scheme is valid on specified routes and dates only, details are available via the Derby Resignalling website here
The Derby Resignalling takes place between the 22nd July 2018 and the 7th October 2018 and will mean disruption and temporary changes to journeys to and from Derby as well as trains running through the station.
While the upgrade is being carried out, there will be times when passengers wishing to travel to and from Derby will have to use the replacement bus service, During these times, East Midlands Trains and CrossCountry passengers will be offered a 15% discount when their journey is only possible via a bus. This applies to anytime, off-peak and weekly season tickets.
Where East Midlands Trains is the primary train operator for the journey, passengers with season tickets valid for three months or more will receive two weeks worth of travel vouchers in compensation. For CrossCountry, please email customer.relations@crosscountrytrains.co.uk to discuss your compensation.
Passengers who use monthly tickets are being advised to purchase weekly tickets to receive 15% discounts on specified routes.
The discounted fare will be automatically applied whenever you purchase your ticket.
Discounted Fares
Discounted fares and compensation are available on the following lines between the following dates:
Trains between Derby and Crewe – 22nd July to 2nd September
- Valid for East Midlands Trains passengers travelling between Derby (and Peartree) to and from all stations Tutbury & Hatton to Crewe
- A 15% discount will apply to passengers who purchase an Anytime, Off-Peak or weekly season ticket
- Monthly season tickets passengers are advised to purchase weekly tickets to take advantage of the 15% discount.
- Season tickets holders which are valid for three months or more will automatically receive two weeks' worth of travel vouchers in compensation via post.
Trains between Nottingham, Derby, and Birmingham – 22nd July to 2nd September
- Valid for CrossCountry passengers travelling between Nottingham, Derby, and Birmingham (this includes Beeston, Attenborough, Burton-on-Trent, Lichfield, Tamworth, and Wilnecote)
- A 15% discount will apply to passengers who purchase an Anytime, Off-Peak or weekly season ticket
- Monthly season tickets passengers are advised to purchase weekly tickets to take advantage of the 15% discount.
- Season ticket holders should contact CrossCountry to discuss compensation,
Trains between Derby and Sheffield – 30th July to 2nd September
- Valid for East Midlands Trains passengers travelling between Derby (and Belper) to and from Chesterfield, Dronfield and Sheffield
- A 15% discount will apply to passengers who purchase an Anytime, Off-Peak or weekly season ticket
- Monthly season tickets passengers are advised to purchase weekly tickets to take advantage of the 15% discount.
- Season tickets holders which are valid for three months or more will automatically receive two weeks' worth of travel vouchers in compensation via post.
Services between Derby and Matlock – 25th August to 7th October
- Valid for East Midlands Trains passengers travelling between Derby and Matlock
- A 15% discount will apply to passengers who purchase an Anytime, Off-Peak or weekly season ticket
- Monthly season tickets passengers are advised to purchase weekly tickets to take advantage of the 15% discount.
- Season tickets holders which are valid for three months or more will automatically receive two weeks' worth of travel vouchers in compensation via post.
What did the officials say?
Rob McIntosh, Route Managing Director at Network Rail, said:
“This project is a huge investment into the railway in Derby and we would like to remind passengers to check before they travel during the upgrade.
Due to the nature of the improvement, there will be an impact on train services and we'd like to apologise in advance for any inconvenience which this causes. We have worked closely with East Midlands Trains and CrossCountry to keep this to a minimum.
“Once completed, passengers will benefit from a more modern and reliable railway which is fit to meet the needs of the communities and economies which our railway serves.”
Adam Piddington, Customer Experience Director at East Midlands Trains, said:
“Derby Resignalling is the biggest investment to Derby station for decades and will improve journeys for the thousands of passengers who travel to, from and through Derby every day. However, while the work is carried out it will mean disruption and changes to journeys for customers.
“We have worked closely with Network Rail and CrossCountry for months to make sure customers are at the heart of our planning and we are pleased to now offer discounted fares and compensation for customers travelling by replacement bus. I would urge customers to pick up a leaflet, or visit our website derby2018.co.uk, and find out more.”
CrossCountry's Managing Director, Andy Cooper, said:
“We understand that disruption to journeys caused while engineering work takes place will be inconvenient. In the long term these works will make a real difference for rail users to, from and through Derby, but while they take place there will undoubtedly be disruption to peoples' regular journeys.
“To help make up for this we have worked closely with Network Rail and East Midlands Trains to develop a package to help both regular and occasional travellers, with discounted fares and compensation for season ticket holders, details of which are available at stations or online.”
Anthony Smith, chief executive of the independent watchdog Transport Focus, said:
“It is good to see East Midlands Trains and CrossCountry proactively offering discounted fares and compensation for passengers travelling by replacement bus. Passengers tell us that when it's a bus rather than a train they expect to pay less.
“Investment in renewing and improving the railway is necessary, and passengers understand that even though it's a pain. Discounted fares and compensation will help sugar the pill and maintain trust between the railway and its customers.”
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