Passengers on the Norwich to London Greater Anglia train service are once again enjoying hot drinks, sandwiches and snacks served at their seat after a 10-year absence.
The at-seat trollies have been reintroduced to 24 services a day to improve customer service on morning peak, lunchtime and evening peak trains.
There is 10 onboard staff operating the trolley service from Greater Anglia's team of 70 catering employees.
Previously, the trolley service only operated in First Class giving out free refreshments, but the train operating company saw more and more passengers collecting their free refreshments from the buffet car.
Greater Anglia is planning to continue operating the trollies through standard class, and even when the new trains arrive from 2019. Over the next few months, the On Board Catering Team will be updating the refreshments on offer, including freshly ground coffee.
What did the officials say?
Michael Wyatt, Greater Anglia's Business Manager, On Board Catering said:
“The trollies are proving very popular with customers and we're pleased to offer this extra level of customer service during their journeys.”
One satisfied passenger commented:
“Such a treat to have a trolley on the 17:50 to Norwich – such happy ladies – a credit to you”.
Another said:
“Great seeing the trolley service back on the Norwich route. Can you make it permanent please?”
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