In today's news, Transport Focus has released the figures for their customer satisfaction survey. Grand Central Rail has released their figures.
They have been awarded the top honours for passenger satisfaction and are named Britains number one train operating company.
This is off the back of the news of Grand Central being named consumer champion by Which? last week (Click here for the news on that)
The survey has revealed that 96% of passengers were satisfied with their journey. Placing them at the top of the leaderboard.
Grand Central was awarded a value for money rating of 74%, this is 22% higher than average of 52% and an average of 62% for long distance operators.
What did the officials say?
Richard McClean, Managing Director at Grand Central, said: “It's fantastic that we've been named as the No 1 train company in the country in this latest survey, and we're particularly pleased to have achieved our best ever overall satisfaction rating of 96%.
“It's a real achievement that we've been ranked as Britain's best value long distance operator for passengers, a title we've held for the sixth year running.
“Customer satisfaction is what matters to us, and we know we need to keep ticket prices affordable too. We pride ourselves on listening to what our customers want and we make real efforts to understand what they need. We're always keen to take on passenger feedback, but more importantly, we act on it. Where it's practical, our customers appreciate having a choice of operators, and it is clear that the opportunity for passengers to choose between train companies helps drive higher passenger satisfaction levels than on other routes.
“We're proud of our track record but we're always striving to do things better so we can deliver more benefits for our passengers and deliver great quality services at the heart of communities we serve.
“We're already in the process of refurbishing all our trains, and we'll be bringing more trains into service over the next 12 months, as well as investments in online systems and improvements to stations on our North East and West Riding routes.”
- Visit the Grand Central Rail website
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