Publicly owned train operators take steps to improve accessibility
The Department for Transport has revealed how train operators in public ownership are improving the accessibility of their services.
Tag: Passenger Assistance
National Autism Friendly Award for Great Western Railway
Great Western Railway has worked hard to provide a friendly and inclusive environment for people with autism.
No step-free access at Staffordshire railway station for next two weeks
For approximately two weeks from 29th September, there will be limited step-free access between the platforms at Stoke-on-Trent railway station.
Latest survey shows no change in satisfaction with rail travel assistance
The latest survey by the Office of Rail and Road (ORR) reveals a continuing failure of passengers not receiving the help they had booked.
New assistance points for disabled passengers at forty Northern stations
Train operator Northern has unveiled a new facility aimed at assisting disabled passengers at forty of its stations.
Preston to Colne trains set to begin trial this April
To help older and disabled people when they use trains, Northern is running a trial to give them greater confidence when they use the rail network.
Regulator accepts Northern’s action plan for improving passenger assistance
Northern has produced an action plan for improving passenger assistance after being criticised by the Office of Rail and Road for its poor performance…
Festive Season Engineering Works to affect EMR train services
EMR announce festive travel disruption affecting trains between St Pancras and Bedford
Regulator demands action on Northern’s disabled passenger support
The Office of Rail and Road (ORR) wants an improvement plan from Northern Trains after ongoing poor performance ratings in ORR surveys
Pet dogs feature in book that helps nervous train travellers
A safety audit manager at Great Western Railway has written a book featuring two shih tzu dogs that help people who are nervous about travelling by tr…