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WhatsApp customer service channel launched by Merseyrail

As part of its commitment to real-time customer service, Merseyrail has launched a new WhatsApp service for passengers to get in touch. In addition to...

Merseyrail win greatest place to work award at National Rail Awards

At the recent National Rail Awards, Merseyrail was named as the greatest place to work at marking a successful evening for the company. The awards...

New trains for Merseyrail start to take shape

The new fleet for Merseryrail has begun to take shape with a new milestone being reached in the manufacturing process. The basic structure of the...

Merseyrail annouce timetable for strike on Saturday 24th August

Merseyrail has released its timetable for the upcoming strike action by guard members of the RMT union on Saturday 24 August. A limited service will...

Merseyrail launch digital day saver tickets

Merseyrail has made changes to their website to allow the purchase of Day Saver tickets. The Day Saver tickets save time queueing at ticket offices...

New water refill point at Liverpool South Parkway railway station

Merseyrail has announced that they have installed a free water refill point at Liverpool South Parkway. The train operator is encouraging passengers to do their...

Merseyrail passenger satisfation survey results

Merseyrail has announced that they have some of the most satisfied passengers in the UK, new survey results can reveal. The train operator gained the...

Merseyrail shortlisted for numerous awards

Merseyrail has announced that it has been shortlisted three times at the National Rail Awards 2019. The shortlist includes the coveted Passenger Operator of the...

New coffee shop opens in Bootle New Strand railway station

Merseyrail has announced that a new coffee shop has opened in Bootle this month, aiming to offer drinks and snacks to passengers and the...

Merseyrail to operate extra trains for Rock n Roll Marathon

Merseyrail has announced that they will be putting on extra morning trains for participants taking part in the Liverpool Rock n Roll Marathon this...

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