The Rail Accident Investigation Branch has released a report following an incident that occurred in July 2025.

The incident occurred on the 1st July at around 9:52 am at Norwood Junction station.

A London Overground train departed from the station with a portable access ramp attached. The ramp remained attached until it collided with a barrier at the end of the platform and fell next to the track.

Luckily, there were no injuries, and staff and passengers were able to avoid the ramp as it travelled.

Minor damage was caused to the train, and the ramp was damaged beyond repair.

The investigation carried out found that the ramp used was the incorrect type, meaning that it did not prevent doors from closing, and staff were unaware of the incorrect ramp.

The correct ramp type has not been available at the station since 2021 and had not been identified in station checks.

Because the doors closed, the driver believed it was safe to depart, but the safety checks carried out were ineffective.

The driver was also distracted, making a phone call at the time of departure.

Warnings made by staff were also not seen due to the in-cab monitor view.

Six recommendations have been made:

• First Rail London – two recommendations to manage the use of ramps
• Department for Transport and the Rail Safety and Standards Board – a further two recommendations to address legislation and regulations around ramps
• Rail Safety and Standards Board and the Office of Rail and Road – two recommendations regarding the use of mobile phones.