Ask for Angela, a personal safety initiative to help safeguard people, has been introduced on London North Eastern Railway trains and stations.

The scheme is in its tenth year and is a widely recognised method of support for people who feel unsafe or vulnerable.

LNER is the first UK operator to introduce the scheme, which is now in place across its network from today.

Passengers can ask staff for Angela, and staff will provide assistance to safeguard passengers quickly and discreetly.

The scheme was developed by Hayley Crawford in memory of Angela Phillips, who was killed by her husband in 2012.

Safety is a top priority for LNER, continuously finding ways to support both passengers and staff.

Developed by Hayley Crawford and named in memory of Angela Phillips, who was killed in 2012 by her husband, the initiative continues to expand into new sectors.  

“We know that safety is a priority for our customers and ‘Ask for Angela’ is one of the many ways we can provide support. Our staff are trained to identify and respond to vulnerability, supported by CCTV and body-worn cameras. We hope the scheme reassures customers that when the travel with LNER, they can travel with confidence.” 

Jim Rawcliffe, Safety and Safeguarding Manager at LNER