When mainline train services resume from London Euston station tomorrow (Thursday 9 April) following engineering work, passengers will be able to get information from a new hub.

Network Rail believes that the hub will make it “quicker and easier” for station users to access the help they need.

The hub is an information kiosk, and is decorated in ‘Euston yellow’ colours. Station staff will work from the hub on the station’s concourse.

Network Rail sees the hub as part of a broader effort to improve facilities for passengers using the station.

This has included the launch of a new Customer Service Academy at Euston, and a trial of workers wearing matching yellow tabards so that they are easier to identify whichever employer they work for.

Engineers have been working over the Easter weekend to refurbish the seating area on the balcony above the new customer hub.

Further work is being carried out at the station to upgrade its assisted travel lounge, which is due to reopen later this month. The upgrade will increase the lounge’s seating capacity from 18 to 27, which will help the station to meet growing demand for passenger assistance.

It also involves replacing the ceiling, flooring, lighting and furniture to make it more welcoming, comfortable and accessible for everyone who uses it. The lounge will also benefit from the introduction of new screens and improved technology for customer information.

While the work on the assisted travel lounge continues, Euston’s passenger staff will help passengers from a temporary location, which is located at the seating area between the ramps to platforms 11 and 12.

“We’re pleased to open the new information hub as we welcome customers back to London Euston following the engineering work over Easter. With our staff working alongside other operators, customers will benefit from a more consistent, seamless service with a central point to access all the journey information they need. We look forward to supporting everyone travelling to or from Euston, as we mark this latest milestone in our joint industry efforts to improve the station experience.”

Adrian Worsfold, customer operations manager at Avanti West Coast