Passengers at London Euston are set to enjoy a host of improvements this spring as Network Rail continues its upgrade programme at one of the UK’s busiest stations.

From Monday, 2 March, work begins on the Assisted Travel Lounge, which will nearly double seating from 18 to 27 seats, offering a more comfortable and accessible space.

New ceilings, flooring, lighting, and furniture will modernise the lounge, while updated screens and technology will give passengers better information and support.

During refurbishment, the assistance team will operate from a temporary location between the ramps to platforms 11 and 12. Staff will guide passengers and provide the usual support for boarding trains.

From 2 March, a two-week trial will see advertising appear on the outer sections of Euston’s large concourse screen. The central section will remain dedicated to departure information, with any revenue reinvested in station improvements.

Later in March, construction will begin on a new customer service hub on the concourse, bringing rail staff together in a single, visible location for quicker assistance. Additional seating upgrades will follow across the station, including new east concourse seating and refurbished mezzanine and quiet-lounge areas.

These enhancements reflect Network Rail’s commitment to making travel at Euston easier, more comfortable, and more accessible for all passengers.

“Customers are at the heart of everything we do at London Euston, and our latest phase of upgrades will make the station more accessible and welcoming for everyone.

“While work continues to plan for Euston’s long-term future, we’re committed to delivering meaningful improvements that put today’s customers first.”

Amanda Webster-Uz, head of operations for London Euston station.

“The new customer information hub is the latest step in our joint industry work to improve the experience for customers travelling to and from London Euston. Once in place, it will give customers a central point to access the information they need for their journey and support our staff – alongside other operators and Network Rail – in delivering a more consistent, seamless service.”

Adrian Worsfold, customer operations manager at Avanti West Coast.