Morden Underground station has become the first London Underground network station to have customer toilets as part of a £15m investment to provide customer toilets for customers on the Transport for London (TfL) network.

The plan is for an increase in accessible toilets, upgrading of existing facilities, and trying to ensure that customers are always within 20 minutes of a toilet without the need to change trains. At Morden, the site of the former ticket office has been transformed with a gender-neutral toilet and an accessible toilet, both with baby changing facilities.

Last year, accessible toilet facilities were provided at London Overground stations at Clapton, Seven Sisters and White Hart Lane, with New Cross Gate and Acton Central soon to follow as part of the programme. Major refurbishment at Amersham Underground station will include the conversion of existing customer toilets into fully accessible facilities.

Elsewhere, fully accessible facilities are due to be provided at Colindale, Leyton, Northolt, and West Ham Underground stations, and at Surrey Quays London Overground station during its refurbishment.

Toilet facilities are currently available at 155 locations on Transport for London’s railway network managed by TfL.

TfL has produced a handy Toilet Tube Map for the TfL network showing the location of all toilet facilities, including those with baby changing facilities and those that are wheelchair accessible.

“We know that for many people, not being able to access a toilet can be the difference between going out on the network or not, which can have a disruptive and devastating impact on their lives. The opening of these new toilets at Morden is a significant milestone in our work to increase and improve provision on our network, building on our programme of improved facilities at Tube stations across the capital, and ties into our commitment to make our wider network as fair, accessible and inclusive as possible.”

Emma Strain, TfL’s Customer Director