One hundred thirty-nine stations across Southeastern’s network will see an updated, improved online map to boost their accessibility.
Over the last 18 months, the operator has trialled 3D station maps for 25 of its stations
3D maps will now be introduced on an additional 70 stations, and 2D maps for 69 other stations.
The trial highlighted that the new maps make it easier for passengers to identify where facilities are, so anyone can travel independently and confidently.
The maps provide a sense of scale to make navigation around unfamiliar stations easier.
The maps will also be available on Southeastern’s website.
Southeastern plans to have all the maps operational by the end of March 2026.
A complete list of stations that will have these maps is available online.
“We are always working to find new and better ways to help customers travel with confidence.
“The programme to improve station maps will mean over two-thirds of our stations will have more modern and accessible 3D maps by the end of March 2026 – while the remaining 69 station maps will be updated to capture recent upgrades and improvements to facilities.
“We believe these improvements will make a big difference to all customers, but particularly those with accessibility requirements or those travelling to a station for the first time.”
Tina Owusu, Head of Inclusive Customer Experience at Southeastern
Responses
If Ashford International is anything to go by (and I did look at the one on their website but the picture in the article is a fair representation) then it’s a pity that it does not follow accessibility guidelines – a lot of the text on the map is too small and hideously low-contrast. Try finding platform 1C for example. A classic case of “designed by a 20 year old” perhaps.
And it’s a PDF download only.
Yet they’re boasting about improving accessibility ?