Thanks to a collaboration between the Rail Delivery Group (RDG), industry partners, and Valtech, the National Rail website has been upgraded.

They have made the website more accessible and improved the overall passenger experience to coincide with National Inclusion Week.

The layout of the website has been altered to allow for clearer and more detailed information.

Information is now easier to find, including step-free access, lift status and staff assistance availability, which will allow for easier journey planning.

Here’s how the London King’s Cross station page now looks:

The upgrade will use collected accessibility data through a national audit by the Department for Transport.

This ensures that information about each station is useful and accurate to help passengers plan better and independently.

The website has already been tested by people with varying accessibility needs to ensure that the updates worked for everyone.

“The railway is for everyone, and that means ensuring passengers have access to clear, reliable, and accessible station information is a priority for us. These improvements to station pages will empower people to plan and navigate their journeys with greater confidence.  

“We know there is always more to do, and we remain committed to continuously improving accessibility and making rail travel easier for everyone.” 

Jacqueline Starr, Executive Chair and Chief Executive Officer of Rail Delivery Group