Merseyrail has achieved the highest overall customer satisfaction rating in the latest Transport Focus Rail User Survey.
The train operator received a rating of 93%, and a score of 89% for punctuality and reliability.
The survey was conducted between December 24 and May 25.
“Achieving first place for customer satisfaction in the National Customer Survey reflects the dedication and hard work of the entire Merseyrail team”.
Merseyrail Managing Director Neil Grabham
“We are committed to delivering a reliable and customer-focused rail service, and this recognition reinforces the trust and confidence our passengers have in us”.
Responses
If this is the best the UK can offer, cannot imagine how bad the rest of the country would be