Having won the Golden Whistle award for punctuality for three years running, Greater Anglia has highlighted how reliable their services are by releasing their punctuality figures for 2024.

In the twelve months to 31 March 2025, Greater Anglia’s punctuality of train services across its entire operating network stands at an average of 94.1%, with seven of its routes surpassing 95% in service reliability.

The figures are derived from train arrival times at stations across its operating region. The high-performance figures are backed up when using the demanding “Time to 3” measurement performance system, which goes by how many trains arrive no more than 3 minutes late at station stops, which has shown the average to be 93.9%.

Greater Anglia has also stated that the high figures are a combination of three main factors. These being, close ties between them and Network Rail, which has achieved two of these factors.

Both parties have been working collectively to improve performance standards while infrastructure improvements and renewals across Greater Anglia’s network have contributed to greater reliability of the lines of civil engineering.

The third factor is their new fleet of trains that are now in front-line service. The trains have good acceleration from standing starts, enabling them to reach line speeds quicker, offering faster journeys and a chance to regain lost time if a train departs late.

Over the course of the last year, the three most reliable lines with train punctuality across the Greater Anglia network have been Norwich to Great Yarmouth (98.4% punctuality), Marks Tay to Sudbury (98.1% punctuality) and Norwich to Lowestoft (96.2% punctuality).

Other services across major routes also boast high-performance figures of over 90%. The intercity services from London to Norwich via Colchester and Ipswich averaged 95% in the last twelve months to 31 March 2025, with West Anglia services serving Cambridge, Ely, Bishops Stortford, Harlow and Herford East averaging 92%. The route with the lowest reliability is the Stanstead Express, though this still has an average of 90.1% for on-time punctuality.

The collective network average 94.1% figure shows what can be achieved on a busy mainline railway network which is continuing to get ever busier, while at the same time keeping a high punctuality even during extreme weather events which at times also prove a challenge to keeping the trains running.

“We are pleased to be maintaining the consistently high levels of punctuality, for our customers and stakeholders across East Anglia, that have seen us be the best performing train operator in the UK for over two years now.

“I would like to pay tribute to the entire team at Greater Anglia. Delivering such impressive results on an ongoing basis is down to the dedication and commitment of my colleagues right across the organisation, be they in operations (such as drivers and conductors), train maintenance (such as our engineering and cleaning teams), customer service (such those working at stations or in on-board catering), or our business support and management teams.

“We are committed to keeping up these very high standards of performance, to complement the transformation in the journey experience brought by our new trains, with their greater comfort, better facilities (including plug/USB points and Wi-Fi), increased seating capacity and better accessibility.”

Martin Beable, Managing Director, Greater Anglia