Nexus has announced that they have temporarily removed its brand new train fleet from service.

The operator says that an issue has been found that is affecting the doors and the dispatch process that is carried out before a train leaves a station.

Nexus says that it is working with Stadler, the trains manufacturers, to resolve the issue and says an update will be provided in due course.

Managing Director, Cathy Massarella, says:

“We have recently identified an operational issue with the new Metro trains which is affecting the dispatch process with the doors. We have therefore decided to temporarily pause the new fleet’s entry into customer service while we investigate this further.

“The introduction of a new fleet of trains is very complex and we would expect to see minor technical and operational issues crop up as part of this process. 

“The roll out is a mix of continued technical performance monitoring, tweaking operational practices, and understanding how customers are interacting with the range of new features of the train.

“We will continue to work closely with Stadler to review and address any issues, and continually learn from them. This is why we have taken a careful phased approach to fleet introduction.

“Thankfully these trains benefit from a really sophisticated diagnostic system so when anything unexpected does arise, it is usually identified quickly. This minimises disruption to services and gives us valuable learning to address future reliability.

“We are aiming to continue with the roll out of the new fleet as soon as possible. We will keep customers updated and I’d like to thank them in advance for their patience.”