The Samaritans, Network Rail and British Transport Police (BTP) are launching a new campaign today aimed at encouraging people to start conversations with other people on and off railway premises if they see someone looking distressed.

The Small Talk Saves Lives campaign is being launched to remind the public that they could be the difference in potentially saving someone’s life if that person looking distressed is thinking of committing suicide.

Last month, a poll undertaken by the Samaritans revealed that 67% of adults across Britain would benefit and feel reassured by someone checking up on them every now and again or offering words of comfort and support if they were feeling depressed.

The results of the survey also showed that 44% of UK adults are struggling to cope with the pressures facing them in life at the moment.

While two-fifths of the people surveyed revealed they didn’t feel comfortable making eye contact with a person, let alone talking to them if they saw someone looking distressed.

The results also showed that of this 40%, one-third feared a stranger would not welcome their offer of help, while another third admitted they would not know what to say.

To readdress the situation, the Small Talk Saves Lives campaign reminds people that “Your words are a life-saving kit” and that making small talk is far easier than most people think.

It can be hard to speak to someone who you don’t know or who thinks is distressed, but thinking up a potential go-to question or phrase to start a conversation with someone could mean a great deal to them.

As this nationwide campaign launches ‘The Power of Words’ exhibition is opening at London Bridge station. Chris Bishop’s display features the lives of people saved from suicide by those who offered them support through small talk.

The display also showcases the people who help prevent suicide just by talking to someone who they thought was in distress. One of those people is Gary Campbell. He highlights how talking to someone can be potentially lifesaving as he reflects on his time in the rail industry, which included suicide prevention training.

“Once, I stopped a man who I could see was upset. He opened up about his struggles and we talked about his love of fishing. I connected him with a support group and he later told me I had saved his life.

My advice is simple, trust your instincts. That one person checking in can go a long way.”

Gary Campbell, Former Rail Industry Worker

“We know that people can worry about saying the wrong thing or feel like it’s not their place to step in, but it’s always better to say something than to say nothing at all.

A little small talk and a simple question like ‘Hey, are you alright?’ can be all it takes to interrupt someone’s negative thoughts.”

Olivia Cayley, Head of the Rail Programme at Samaritans

“Our number one priority at BTP is to protect vulnerable people from harm, and with just a few words you can help us. From experience, we know that making small talk at the right time can really be enough to save someone’s life, but if you don’t feel comfortable or safe to intervene, please tell a member of rail staff or a police officer. You can text British Transport Police on 61016 or call 999.”

Assistant Chief Constable Sean O’Callaghan, British Transport Police