Northern is working on a trial to see more Welcome Points introduced at railway stations across their network.

The units have been developed in partnership with accessibility groups and the hope is that they will improve customer service and accessibility across the network.

Welcome Points have been installed at Blackpool North, Deansgate, Harrogate, Hazel Grove, Manchester Victoria, Sunderland and Windermere. 

For more information about the trial, visit: raildeliverygroup.com/welcome-points-trial.

“Core to our customer mission is making our railway more accessible.

“The ‘Welcome Points’ trial is a great example of the industry coming together to make things better for all our customers and I would encourage anyone using one of the participating stations to give them a go and provide feedback so we get the most out of the trial.”

Alex Hornby, commercial and customer director at Northern