Train operator Southeastern has updated its app to enable users to track their journey in real time and tell them the expected arrival time of their train at their destination.

Once a user has installed the app Track My Journey, GPS and computer software are used to track customer journeys accurately in real-time.

That information can also be shared instantly with their friends and family to inform them about the user’s progress and arrival time.

The app will also continue working when the user’s smartphone is switched off or loses its signal.

By combining real-time transport information with sophisticated GPS and mapping technology, the app can geolocate a user’s smartphone and also accurately determine the train they are currently travelling on.

The app allows users to accurately obtain information about their journey, including station stops and the train’s expected arrival time.

Track My Journey can also be pinned to the app’s home screen allowing users to simply and easily check their regular service. It can only be used with the Southeastern app, but will work on any train operating in England, Scotland, or Wales.

In 2023, Southeastern became the UK’s first train operator to introduce digital season tickets that allow customers to purchase season tickets using their smartphones.

“We want the Southeastern app to be the first choice for our customers, whether they travel every day or just occasionally and the introduction of Track My Journey is another step in that direction. The system brings together real-time transport information, mapping technology and GPS to accurately locate a specific service and update the expected departure and arrival times. It can help customers to plan a journey, show friends and family an expected arrival time or provide extra peace of mind that a friend or family has travelled home safely. The new feature is available now and works alongside a host of other unique features designed to support our growing railway and make it simpler and easier to travel with Southeastern.”

Astrid Agnew, Head of Digital at Southeastern