Kent, Sussex and South East London rail operator, Southeastern, has reminded passengers that they have seven days left to respond to proposals on the future of 40 London-located ticket offices. A full list can be found below.
Southeastern says that its proposals will make more staff available to assist passengers face-to-face, whilst providing more technology available for those passengers who are happy to ‘self-serve'.
The operator has also published Equality Impact Assessments to protect the interests of passengers with accessibility needs.
The first phase of the consultation for Southeastern aims to get views on the future of ticket offices that sell on average of less than 50 tickets daily, and the operator says many in that list sell 10 or fewer tickets a day.
The second phase of the consultation will include the rest of Southeastern's ticket offices.
Steve White, Managing Director of Southeastern, said: “There's just a week left to respond to the consultation on the future of 40 ticket offices in our Metro (London) area. Your views about your local station matter to us and the best way for you to be heard is by responding to this consultation.
“We're committed to this process being transparent and meaningful. That's why you can find full details of our proposals including the times at which stations will be staffed, a list of currently unstaffed stations would be re-staffed and crucially, Equality Impact Assessments to protect the interests of customers with accessibility needs.
“We really want to encourage as many people as possible to share their views with London TravelWatch in this phase of consultation.
“We believe the changes we are proposing will deliver a better, safer and more accessible railway at a lower cost to the taxpayer.”
The 40 stations that are being consulted on in the first phase are:
Albany Park
Barnehurst
Belvedere*
Bexleyheath
Bickley
Blackheath
Brixton
Bromley North
Catford Bridge
Charlton
Chelsfield
Clockhouse
Deptford
Eden Park*
Elmers End
Erith
Falconwood
Hayes
Hither Green
Kent House
Kidbrooke
Knockholt
Ladywell
Lee
Lower Sydenham*
Maze Hill
New Beckenham*
New Cross
Penge East
Plumstead London
Shortlands
Slade Green
St Johns
Sundridge Park*
Sydenham Hill
Welling
West Dulwich
West Wickham
Westcombe Park
Woolwich Dockyard
(*denotes station currently unstaffed but that should be re-staffed following consultation)
publish a list of those stations under review
We have updated the article to include a list of stations