Train operator Greater Anglia has improved their “Less Busy Trains” tool found on their website.
The tool allows passengers to get detailed information about which trains are the least busy to travel on.
The tool now provides more information on the whole route of selected rush hour journeys to and from London.
A colour-coded “heat map” is displayed once you have selected a journey time. This shows if the train is likely to be quiet, moderate, busy or crowded.
Further information can be displayed showing how quiet the train is at every station on the route and compare the information with other trains at different times.
Although not a live tool, Greater Anglia staff count the number of passengers that get on at stations and this is used to keep the tool updated each week
Martin Moran, Greater Anglia commercial, customer service and train presentation director said: “We’re seeing increasing numbers of people travelling on our trains as Covid restrictions have been gradually lifted.
“We wanted to make it as easy as possible for passengers to choose a less busy train if they do not feel comfortable catching a train with many other people, which is why we’ve made these improvements to our less busy train tool, following its launch last year.
“If you’re at a station and you want to find out which is the least busy train, you can also ask a member of staff or press the help button on a ticket machine to go through to an assistant at Norwich who will be able to help you.
“I would like to reassure people that you can travel with confidence on our trains – and many people are doing just that. Often you’ll find fewer passengers if you move down the length of the train.”
“On the busiest trains – described as “crowded” on the less busy trains tool – it will not be possible to socially distance – but we still have many measures in place to keep passengers safe, including enhanced cleaning and sanitisation of trains, either air conditioning which replaces air inside the train every six to nine minutes or opening windows – as well as doors which open at stations. In addition, the vast majority of passengers are wearing face coverings for all of their journeys.”
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