Northern completes £17m ticket vending machine project

Northern has installed 621 new ticket machines on its network after pledging to install 600 TVMs as part of its modernisation plan.

The scheme, costing around £17 million, has now seen 420 locations receive the ticket vending machines.

The TVMs offer a number of fares, including discounts and cheaper alternatives and complement other ticket buying methods such as the Northern website and mobile app.

These machines are just one of the projects Northern has underway to transform its network.

Mark Powles, Commercial and Customer Director at Northern, said: “Our new machines provide more options for customers and have greatly improved facilities for our customers, particularly at unstaffed stations.

“The full touchscreen design is modern and intuitive and has a number of features which means it is accessible for disabled customers too.”

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“Northern plans to transform and digitise the way our customers pay for fares, this includes adding more TVMs across our networks and we have introduced Smart season tickets which can be renewed online any time or at our upgraded ticket machines.

“We encourage everyone travelling by train to buy their ticket before they board as this not only saves and time and money but is a legal requirement where facilities to do so such as open ticket offices and ticket vending machines exist.”

Mark added: “The TVMs are a key part of a larger improvement programme which is transforming rail travel for our customers.

“We are working hard to make sure our stations are safe, accessible and welcoming places for customers and even small changes – like installing more TVMs – can make a big difference.

“Our A Better Way to Go campaign demonstrates the hard work that has taken place as we continue to transform rail travel in the north and I’d like to thank everyone who has been involved.”

Paul Rogers, Sales and Marketing Director at Flowbird Transport Intelligence, commented: “As a key supplier of Northern’s self-service retailing, we are delighted to bring the benefits of new on-station technology to passengers across the network. These self-service machines provide intuitive ticket selection and contactless payments. We are very pleased to be chosen by Northern to support their initiatives to improve the on-station retailing experience for their customers.”

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