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Home Network

Govia Thameslink introduce more eTickets to aid social distancing on services

Jamie Duggan avatar by Jamie Duggan
2nd May 2021
in Network
Reading Time: 4 mins read
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ETicket app

Credit; Great Northern

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Govia Thameslink Railway has now made it easier to use eTickets across their network to help passengers socially distance while travelling on their services.

To ease travel across their network, over the past few years, the eTicket system has been developed and installed on stations.

Purchasing tickets either via the OnTrack app or website, passengers can scan their smartphones or printed out copies at certain stations to enter platforms.

TOCs have seen a significant increase in revenue generated from eTickets; therefore, a programme of adding more stations accepting them was launched.

Class 717 and Class 313 Trains
Credit: Govia Thameslink Railway

The latest group of 11 stations added includes:

  1. Hove
  2. Horley
  3. Redhill
  4. Reigate
  5. Merstham
  6. Radlett
  7. Harpenden
  8. Welwyn Garden City
  9. Hatfield
  10. Potters Bar
  11. Hertford North

These will be joined by the below further three stations:

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  1. Polegate
  2. Bexhill
  3. Epsom

The apps and websites will offer passengers an e-ticket if they are available on the route they want to travel.

These are the Great Northern OnTrack app, Thameslink OnTrack app, Southern On Track app Gatwick Express Ontrack app and online at greatnorthernrail.com, thameslinkrailway.com, southernrailway.com or gatwickexpress.com.

The list of current stations using eTickets on top of the ones mentioned above are:

  1. Brighton
  2. Gatwick Airport
  3. East Croydon
  4. London Bridge
  5. London Victoria
  6. London Blackfriars
  7. City Thameslink
  8. St Pancras International
  9. London Kings Cross
  10. Kings Lynn, Stevenage
  11. Bedford
  12. Luton
  13. Luton Airport Parkway
  14. St Albans
  15. Chichester
  16. Bognor Regis
  17. Barnham
  18. Littlehampton
  19. Angmering
  20. Worthing
  21. Lancing
  22. Shoreham-by-Sea
  23. Portslade
  24. Eastbourne
  25. Lewes
  26. Falmer
  27. Hassocks
  28. Burgess Hill
  29. Haywards Heath
  30. Three Bridges
  31. Horsham
  32. Crawley
  33. Dorking
  34. Leatherhead
  35. Ashtead
  36. East Grinstead
  37. Oxted
  38. Huntingdon
  39. St Neots
  40. Sandy
  41. Royston
  42. Letchworth
  43. Hitchin
  44. Leagrave
  45. Flitwick

Thameslink and Great Northern Customer Services Director Jenny Saunders said: “These eTickets and the Key smartcard are simple to use and save our customers time queuing for tickets at the station. They also minimise contact, helping everyone to socially distance and travel in confidence.”

Director of Nations and Regions for the Rail Delivery Group Robert Nisbet said: “Investment in smart ticketing across the network has made train travel quicker and easier as people can get their ticket straight to their phone without stopping at ticket offices or ticket machines.

“To make the most of smart tickets rail companies now want to work with government to rewrite outdated rail fares regulations to enable new types of ticket that better reflect the way people will work and travel in future.”

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