Northern has announced that it has introduced Payit™, a virtual instant payment system that will speed up the refund process for customers.
Designed by Natwest for instant payments into bank accounts, Payit is new to the rail industry but proven very successful.
Passengers don’t need to bank with NatWest to receive money via Payit and can bank with a range of major banks in the UK to take advantage of this system.
Payit was introduced by NatWest in 2020 and allows users to make instant payments when refunds are issued.
Payments of up to £250,000 can be made via Payit within seconds, rather than cheques that can take up to six days to clear.
Commercial and Customer Director at Northern Mark Powles said: “We are absolutely committed to delivering a rail network that makes a positive impact for the north of England. The improvements we have delivered in the past year – from more new trains to station renovations and improved technology – are designed to give our customers a better journey experience, A Better Way to Go.
“Our partnership with NatWest will continue this theme and, when our customers are able to return to the network, they will find we have made significant progress in delivering a better all-round service.”
Mark added: “We are proud of the improvements we have made so far and, through our A Better Way to Go campaign, we are determined to make more enhancements to give our customers a network they too can be proud of.”
James Hodgson, Payit by NatWest, said: “The need for businesses to send their customers money often occurs at the most crucial moments, and yet the typical methods can be slow, inefficient and expensive.
“We’re aiming to transform that experience with Payit, which now allows businesses to send payments that are credited to customer accounts in a matter of seconds, and all without the need for their bank details. NatWest is thrilled to be working with Northern to provide a fast and innovative experience to customers throughout 2021 and beyond.”
Rail Minister Chris Heaton-Harris said: “This is a welcome development for passengers travelling on Northern, allowing them to receive refunds easily and quickly.
“This is the way we want the modern railway to be – efficient, easy to use, and customer-focused.”
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