Greater Anglia has announced that they have been awarded Train Operator of the Year and Accessibility and Integrated Transport Excellence at the Rail Business Awards.
Gaining the Train Operator of the Year award last year, Greater Anglia has built on its previous success.
A programme of making entering and exiting trains easier for passengers with limited mobility and other improvements across stations and fleet carried big weighting when judges came to voting. These improvements have benefited both passengers and stakeholders of the company.
The rail operator was praised by judges for their improvement to punctuality and transforming services with brand new trains and station improvements.
Despite the pandemic, Greater Anglia completed the new bi-mode trains’ rollout and replaced all slam-door trains with brand new Stadler trains on the Norwich to London Liverpool Street route.
A record-high punctuality was recorded in February 2021 for Greater Anglia, with a score of 93.66%.
Meanwhile, Greater Anglia introduced Delay Repay 15 and station improvements at Attleborough, Cambridge North, Cheshunt, Colchester, Harlow Town, Ipswich, Lowestoft, Rye House and Saxmundham, whilst upgrades are underway at Wickford, Witham, Ipswich and Broxbourne.
Greater Anglia managing director Jamie Burles said: “To be named train operator of the year for a second year running, especially through the challenges created by the pandemic, is a tremendous accolade and a credit to the hard work and determination of everyone in our team, across the whole of Greater Anglia, to make our service much better for our customers.
“I’m very proud of what we have achieved in terms of continuing the rollout of our high-quality new trains and the step-change in performance that has seen our punctuality results improve significantly.
“Our continued customer-focused approach and commitment to continually improving the rail service in East Anglia puts us in the best position to attract passengers back to rail when travel restrictions are eased.”
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