Season ticket holders travelling with Great Western Railway will soon be able to claim compensation if their journey is delayed by 15 minutes or more.
From the 1st April 2021, Great Western Railway will extend the scheme, which was only available to daily and weekly tickets, to allow season ticket holders to make a claim.
Rail Minister Chris Heaton-Harris, said: “It’s an important step forwards for passengers that GWR are extending their Delay Repay scheme to all rail season ticket holders.
“As people return to the rail network, it is important that they get the compensation they deserve for any delays they face.”
GWR Managing Director Mark Hopwood said: “We want those who travel with us to be able to do so in confidence, and that means ensuring that when people are delayed, they are adequately compensated for their loss.
“We do all we can to get people to their destination on time, but when things do go wrong, customers need to trust in a fair system. As we start to welcome more people back to the railway, the extension of this scheme will do just that, easily compensating people if they are delayed.”
Passengers making a claim will be able to choose how to receive their compensation, from BACs payment to a bank account, payment to a card, Rail Travel Vouchers, or a donation to Action for Children, First Group’s chosen charity.
Here is what passengers will be able to claim:
- 15 and 29 mins: 25% of the single journey cost
- 30 and 59 mins: 50% of the single journey cost
- 60 and 119 mins: 100% of the single journey cost
- Over 120 mins: 100% of the return journey cost
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