Southeastern reports best ever passenger satisfaction

Southeastern gets best ever results in passenger survey
Credit: South Eastern Railway

Southeastern has announced that overall satisfaction amongst passengers is at 83% according to the latest round of surveys by Transport Focus.

This is the best ever Spring result for the operator, and the 4th consecutive survey to show improvement.

Passengers on Southeastern Highspeed recorded a 91% satisfaction, and the train service is still one of the best in the UK.

Significant improvements have been recorded in every aspect of on-board experience, including cleanliness (+4%), provision of information (+4%) and the level of crowding (+3%).

Since being awarded a new franchise contract in March, Southeastern has continued to provide transport services throughout the pandemic.

During the course of the new franchise, Southeastern will introduce 30 Class 707 trains from South Western Railway.

A Southeastern spokesperson said: “We know these results come at a time when the whole country is focused on tackling COVID-19. At Southeastern, we’re committed to keeping our stations and trains as safe and clean as possible for passengers, and we’ll continue to offer the best possible service in these uncertain times. We’d particularly like to thank our staff for their hard work over the past few months.

“In 2019 we introduced the improved Delay Repay 15 compensation scheme, and we’ve invested £80m in improvements including refurbished stations, measures to improve train punctuality and upgraded passenger information systems. We’ll continue to improve passengers’ experience while travelling with us, and our new franchise contract includes measures to further boost capacity with modern, air-conditioned rolling stock, when the trains become available”

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  1. Could Southeastern upgrade their Class 375 Electrostars to have batteries fitted so that they can work on the Marshlink Line (Hastings/Ore-Ashford International) which isn’t electrified with DC 750v 3rd Rail. Or maybe Southern to upgrade their Class 377 Electrostars with batteries fitted to be used on the Marshlink Line.


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