RailAdvent
  • News
    • All News
    • Freight
    • Infrastructure
    • Mainline Network
    • Heritage on the Mainline News
    • Narrow Gauge Railway News
    • Standard Gauge Railway News
  • Mainline Steam Info
  • Railtours
  • Community
  • Online Shop
  • Simulation
  • Subscribe!
No Result
View All Result
  • Login
  • Events Calendar
  • Book Reviews
  • 2021 Wall Calendar
  • Video Rental
Cart / £0.00

No products in the basket.

  • News
    • All News
    • Freight
    • Infrastructure
    • Mainline Network
    • Heritage on the Mainline News
    • Narrow Gauge Railway News
    • Standard Gauge Railway News
  • Mainline Steam Info
  • Railtours
  • Community
  • Online Shop
  • Simulation
  • Subscribe!
No Result
View All Result
RailAdvent
No Result
View All Result
Home 'News'

ScotRail scores rating of 90% in latest rail passenger survey

Michael Holden avatar by Michael Holden
5th July 2020
in 'News', Featured
Reading Time: 3min read
2
ScotRail 385

Credit: ScotRail

3
SHARES
150
VIEWS
Share on FacebookShare on Twitter
Snowdonian DVD PRE ORDER

Nine out of ten passengers are satisfied with the service provided by ScotRail, equalling the operator’s highest score in the National Rail Passenger Survey.

The National Rail Passenger Survey is carried out by independent watchdog, Transport Focus.

With an increase of five points on last year, the survey found that 90 per cent of the 920 customers surveyed are satisfied with ScotRail.

The survey was carried out in the early part of 2020 when the country was preparing to enter lockdown and has shown:

  • Punctuality and reliability, up three points.
  • How ScotRail handles delays, up 12 points.
  • Customer service, up nine points.
  • Frequency of trains, improved by five points.
ScotRail HST
Credit: ScotRail

Alex Hynes, Managing Director of Scotland’s Railway, said: “Everyone is working flat out to deliver the service that our customers expect and deserve. I am delighted to see such a high level of customer satisfaction, which shows that the hard work of our people is paying off.

“During the ongoing pandemic we have asked a lot of our customers and I’d like to thank them for their part in keeping Scotland’s Railway safe, by following our five rules for safer travel.

RelatedPosts

ScotRail HST near the Tay Bridge

ScotRail begins work on £250,000 Montrose railway station upgrade

17th January 2021
ScotRail Inter7City HST near Drem

MAJOR DISRUPTION: Edinburgh to Aberdeen trains cancelled after embankment damaged near Stonehaven

15th January 2021

“The improvements in the satisfaction in our customer service is very encouraging, and I look forward to working with our customers in the coming weeks and months to keep them and our staff safe.”

Where Next?

RailAdvent Plus
   Get image downloads, Prints and Streaming Video
News Homepage
   For the Latest Railway News
RailAdvent Online Shop
   Railway Prints, DVD’s / Blu-Ray’s and more
LocoStop – The RailAdvent Community
   Come and share your railway pictures
Mainline UK Steam Info
   Upcoming mainline steam tours/loco movements
ScotRail
   Visit their website

Snowdonian DVD PRE ORDER
Tags: ScotRail

Related Posts

210115 LNER Supports vaccine roll-out
'News'

LNER supports Coronavirus vaccine rollout by offering free car parking in Newcastle

by Michael Holden
15th January 2021
1

London North Eastern Railway is supporting the Coronavirus vaccine rollout in Newcastle by allowing 370 car parking spaces...

Read more
Train crew and station staff on the social distancing guides at Manchester Piccadilly

Network Rail one of the best places to work in Glassdoor’s Employees’ Choice Awards

13th January 2021
Horncaslte museum model railway

Horncastle station model goes missing – can you help?

7th January 2021
New Cylinder Liner for 7802 // Credit Terry Jenkins

Steam locomotive update from Erlestoke Manor Fund – January 2021

3rd January 2021
Load More
Subscribe
Notify of
guest
guest
2 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments

Just Arrived In our online store

  • 50007 and 75078 on the Keighley and Worth Valley Railway

    50007 and 75078 glide into Keighley – Keighley and Worth Valley Railway

    £3.49 – £29.99
    Select options

Watch Instantly

Oliver Cromwell Steam Locomotive

You May Like

Latest Reviews

34027 Hogwarts Express reskin for Train Simulator by Jordans Railway Simulator
Train Simulator Reviews

REVIEW: Steam locomotive 34027 Hogwarts Express reskin for Train Simulator

by Michael Holden

Jordan's Railway Simulator (JRS) has released a reskin for use with the Bossman Games' Bulleid Light Pacific pack for Train...

Read more
British Industrial Steam Locomotives Book

Book Review: British Industrial Steam Locomotives – A Pictorial Survey

Load More

Latest News

transpennine express
Network

New COVID train timetable coming for Cleethorpes, Sheffield, Doncaster and Manchester passengers

by Michael Holden
19th January 2021
New front at Doncaster station
Network

London North Eastern Railway completes Doncaster station transformation

by Michael Holden
19th January 2021
Tyne and Wear metro trains
Network

Tyne & Wear Metro line closure for 14 days in February

by Alan Holden
19th January 2021
Overhaul of Alice begins
Bala Lake Railway

Steam locomotive update from the Bala Lake Railway

by Michael Holden
19th January 2021
Alstom introduces Citadis X05 trams to Kaohsiung
World

Alstom Citadis X05 trams arrive in Taiwan

by Alan Holden
19th January 2021
Network Rail begins vital lift improvement work at Luton Airport Parkway station
Network

Major Disruption for trains between Luton and London St Pancras due to signalling fault

by Michael Holden
19th January 2021

Deals at Amazon

FREE RailAdvent newsletter

Get the latest news, reviews, deals and more straight into your inbox.


The newsletter is usually sent every Friday, please check your spam folder if you do not receive a newsletter.

Pre-Order Today!

£5 from each DVD will be donated to the Linda Appeal !

Click for more details and to view the trailer.

  • Sale! Ffestiniog Railway Snowdonian DVD

    Reliving Preservation – Ffestiniog & Welsh Highland Railway 2017 Snowdonians – 2 Disc DVD + 2 A4 Print Set

    £18.99 – £20.99
    Select options

Most Read

Direct Rail Services Class 37
Rolling Stock

What plans do Direct Rail Services have for their Class 37 locomotives?

by Michael Holden
13th January 2021
3

Direct Rail Services has confirmed to RailAdvent that they will be keeping a fleet of Class 37 locomotives alongside their...

Read more
Stadler Class 93 locomotives for Rail Operations Group
Rolling Stock

Rail Ops Group signs deal with Stadler to bring Tri-Mode Class 93 locomotives to the UK

by Michael Holden
15th January 2021
3

A framework agreement has been signed between Rail Operations UK Ltd and train manufacturer Stadler to bring tri-mode Class 93...

Read more
Werrington, north of Peterborough - Photo credit, Network Rail Air Operations
Infrastructure

11,000 tonne railway tunnel to be pushed into place near Peterborough

by Alan Holden
11th January 2021
1

In a first for UK engineering, Network Rail are ready to move an 11,000-tonne tunnel into place under one of...

Read more
Load More

RailAdvent Online Store

  • Thomas & Friends Book 36 Fergus

    Thomas & Friends Book 36 : Fergus

    £2.99
    Add to basket
  • Thomas & Friends Book 43 Murdoch

    Thomas & Friends Book 43 : Murdoch

    £2.99
    Add to basket
  • Sale! Ffestiniog Railway Snowdonian DVD

    Reliving Preservation – Ffestiniog & Welsh Highland Railway 2017 Snowdonians – 2 Disc DVD + 2 A4 Print Set

    £18.99 – £20.99
    Select options
  • 7.25 inch gauge AGM DVD

    Thompson Park Railway – 7¼” Gauge Society AGM

    £20.00 – £21.00
    Select options
  • A4 Size Print of YOUR picture (set of 2)

    £5.99 – £5.99
    Select options
  • 1054, 41241 & 34092, Damems Junc, KWVR 50th (P1180217)

    1054, 41241 and 34092 City of Wells at Damems Junction – Keighley and Worth Valley Railway

    £3.49 – £29.99
    Select options

Become a member TODAY!

Up to 15% Off!
RailAdvent

© RailAdvent 2014 - 2021

More Links

  • About Us
  • Advertising on RailAdvent
  • How to Contact Us
  • RailAdvent Product List
  • Delivery, Returns & Refund Policy
  • RailAdvent Privacy Policy
  • LocoStop – The Railway Social Network
  • Mainline UK Steam Info
  • RailAdvent Points

Follow Us

No Result
View All Result
  • Home
  • Competition
  • Online Shop
  • 2021 Calendar
  • Mainline UK Steam Info
  • Railtours
  • Video Rental
  • News
    • ALL NEWS
    • NARROW GAUGE HERITAGE
    • STANDARD GAUGE HERITAGE
    • MAINLINE NETWORK
  • Community
  • Simulation
  • Railway Special Events Calendar
  • Become a RailAdvent Plus Member
  • Videos
  • Book Reviews
  • Find A Railway
    • Railways In England
      • By County
      • By Name
    • Railways In Scotland
    • Railways In Wales
  • More Stuff
    • Miniature Railways In The UK
      • Conwy Valley Museum
      • Royal Victoria
      • Thompson Park
    • Museums In The UK
      • By Name
      • By County
    • Model Railways
    • Review of the week
    • Flying Scotsman
    • Throwback Thursdays
    • About Us
    • How to Contact Us
    • Advertising on RailAdvent
    • Featured Fridays
      • Share your Railway Photo’s & Video’s
      • View Previous Featured Fridays

© RailAdvent 2014 - 2021

Welcome Back!

Login to your account below

Forgotten Password?

Create New Account!

Fill the forms below to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Session expired

Please log in again. The login page will open in a new tab. After logging in you can close it and return to this page.

>
X
X