In July a project to upgrade the lifts at Luton Airport Parkway will begin.
The £900,000 investment by Network Rail will see the old lifts on platforms 2,3 and 4 replaced with new ones.
Work will begin on the 20th July and while these changes are taking place there will be no step-free access to the platforms or the main entrance. The project is expected to be completed in November. The work can be completed quicker by closing all the lifts at the same time.
Extra staff will be on hand to help with luggage on the stairs and escalators. For passengers requiring step-free access then alternative arrangements can be made to travel to a different station and use a taxi shuttle. More details on this can be found on the Network Rail website.
Gary Walsh, Route Director for the East Midlands for Network Rail, said: “We would like to apologise in advance to any passengers who will be impacted by the closure of the lifts at Luton Airport Parkway station.
“This lift replacement work is essential to improve reliability and, in the long run, will make moving around the station easier.
“We are working with Govia Thameslink Railway to keep disruption to a minimum. We advise passengers to plan ahead and allow plenty of time for their journeys.”
Jenny Saunders, Customer Services Director for Thameslink and Great Northern, said: “We thank our passengers for their patience while this vital work is carried out, and we continue to work with Network Rail, East Midlands Railway and Luton Airport to minimise the inconvenience.
“We will have extra staff on hand to help people with heavy luggage up and down stairs. We recommend passengers who need step-free access to contact our assisted travel service in advance, by phone or email, and we will arrange support to travel via an alternative station at no extra cost.”
Neil Grabham, Customer Services Director for EMR said: “From Monday 20 July, we are advising any passengers travelling to or from Luton Airport Parkway to allow extra time for their journey due to the lift works taking place.
“As there will be no step-free access to the main entrance from the platforms for the duration of this work, any passengers who require step free access are advised to contact the assisted travel service.
“We would like to thank our passengers for their patience during this time.”
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