According to the National Rail Passenger Survey results for Autumn 2019, 81% of passengers using Southeastern services were satisfied with their journeys.
This is a 3% year-on-year increase, and the highest result in Autumn since 2013!
The most significant increases in satisfaction were with punctuality, helpfulness of staff and cycle parking at stations.
Last year was the 10th anniversary of the introduction of Southeastern’s Highspeed service. Since then over 100 million passenger journeys have been made on the 140 mph train service.
What did the officials say?
A Southeastern spokesperson said:
“4 out of 5 passengers are satisfied with our service, and these results are a 3% improvement on the previous year’s survey. But we know there’s always more we can and will do to keep improving.
“In 2019 we introduced the improved Delay Repay 15 compensation scheme, and we’ve invested over £70m in improvements including; extra seating at stations, measures to improve train punctuality and award-winning cycle parking facilities.”
“We’re also delighted that satisfaction with the helpfulness of our staff on board has increased by 8%, reflecting our commitment to improve passengers’ experience while travelling with us.”
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