Nexus launches Insight Panel to let locals share their transport views

Credit: Nexus

Nexus has announced that they are encouraging more people to give them their views on the local transport services.

The Nexus Insight Panel is a way for residents and passengers that use the Tyne and Wear bus and Metro services to have their say about the services and a range of other connected topics.

Nexus is aiming to increase the numbers of people who can give them feedback through the panel, and this will hopefully improve customer satisfaction.

Members and passengers are invited to complete short online surveys about once a month, to improve services.

What did the officials say?

Business Intelligence Manager at Nexus, Alex Finkel, said:

“We’re really keen to get more people involved and giving us their views.

“Our Insight Panel gives North East residents the chance to give their views on a range of topics.

“In the two years that the panel has been running we have covered topics including public transport, active travel, attitudes towards emerging technology, retail habits and much more.

“The panel is for everyone even if a particular survey may not seem relevant. Don’t use Metro? No problem, questions in that survey will ask what you use instead and why you don’t use Metro. Cycling not for you? That’s fine, there’ll be questions about how cyclists and cycling infrastructure affect you as a pedestrian or road user.

“Being a member of the Insight Panel is easy. There are no commitments and you can respond to as many or as few surveys as you feel comfortable with.

“We currently run one survey every month and include an optional monthly prize draw. We publish the key results from each survey at”

“By growing the number of people in the Insight Panel we can truly make it a voice for the North East”

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