Hull Trains has announced that it has made a new appointment to its senior team to strengthen its customer experience offering.
Anne Somers has joined Hull Trains as commercial and customer experience director.
Anne will be responsible for listening and responding to all customer insight to help shape services around their needs while maintaining competitive ticket prices for travellers.
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What did the officials say?
“Hull Trains is a unique organisation which I’m proud to join, especially as we are rolling out our new Paragon fleet of class 802s which will create 5,500 additional seats a week for passengers, once all five trains are in service.
“Throughout my career I’ve specialised in helping businesses really understand what it is their customers value, using intelligence and insight to improve customer loyalty.
“Hull Trains has an opportunity to stand out in the market once these new trains are in service and I’m excited to help strengthen the fantastic offering this business already has.”
Louise Cheeseman, managing director for Hull Trains commented on Anne’s appointment.
“Anne’s experience is invaluable to Hull Trains as we focus on successfully rolling out our new fleet of trains. She brings an alternative perspective to the senior team which complements the expert operational and rail experience of the executive board,” she said.
“We’re aiming to be the first choice for people when they travel from Hull to London. I’m confident that our new trains will signal a significant new beginning, not only for the people in Hull travelling with us, but for the wider business. I’m very excited about the future of Hull Trains and what the future holds.”
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