London ticket office closures EXPOSED

The new Class 710 London Overground trains being built and tested at Bombardier in Derby
Credit: Transport for London

RMT has released a full list of London Overground’s plans to cut hours at 45 stations to the bare minimum and close the ticket offices altogether at Brondesbury, White Hart Lane and West Hampstead.

Last year, London Overground planned to close 51 ticket offices on the network.

However, RMT launched a campaign and thousands of London Overground passengers opposed the closures leading to the Mayor intervening and promising to keep the ticket offices open.

RMT will be launching the new wave of campaigning

The proposed cuts are:


Under the new proposals many stations would only be open 07:30 – 10:00 am, Monday to Friday.

The proposals equate to a cut in hours of over 65% across the Overground. Many stations are facing cuts in hours of over 80%.

If these cuts go ahead, and many ticket offices are closed for large parts of the day, RMT is concerned that:

  • Stations will become less safe, secure and accessible.
  • Passengers will not be able to access all ticket types and services at a machine.
  • Many people, including some elderly and disabled passengers, would struggle to purchase tickets and get advice.
  • It will be easier for London Overground to close more ticket offices and reduce staffing even further in the future.
What did the officials say?

RMT General Secretary Mick Cash said:

“These plans to cut ticket office opening hours are about cutting costs and maximising profits and fly in the face of the Mayor’s promise last year to keep the ticket offices open.

“We are holding a day of action tomorrow as part of a fresh wave of campaigning to halt these ticket office closures and to ensure that London Overground is safe, secure and accessible.

“RMT will be fighting to keep ticket offices fully open and oppose the proposed cuts and we expect the same widespread support from the travelling public that we had when fought to save ticket offices last

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  1. London Underground has also closed ticket offices at tube station which is also very sad. As most commuters are using oyster contactless & payment cards with ticket machines being the most used. And former ticket kisoks have been modified into local convenience shops and staff offices.


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