WhatsApp customer service channel launched by Merseyrail

Credit: Merseyrail

As part of its commitment to real-time customer service, Merseyrail has launched a new WhatsApp service for passengers to get in touch.

In addition to sending queries via Twitter and Facebook, passengers can now use WhatsApp to message Merseyrail.

Whether it be to ask about ticket enquiries, accessibility or ask about and comment on the current train service, these can all be done via the popular messaging service.

Passengers can use the new service between 06:00 and 23:00 Monday to Saturday and 10:00 to 18:00 on Sundays. Messages are sent to 0151 555 1111

What did the officials say?

Suzanne Grant, Commercial Director at Merseyrail, said:

“We are going through a period of modernisation and transformation with the introduction of new state-of-the-art trains and smart ticketing initiatives, so it makes sense to offer a more instant customer service tool to our passengers.

“WhatsApp is an incredibly popular service and we are thrilled to be able to offer this as a support channel to anyone using or wishing to use the Merseyrail network as part of our commitment to customer experience.”

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