Northern’s has announced its plan to improve passenger experience is on the right track following a summer success.
This summer saw the introduction of brand new trains, the retirement of the first Pacer train, more refurbished trains and great value offers on tickets.
These all combined to give Northern customers better comfort, facilities and value for money than ever before.
In September many customers will travel on the new trains at a fraction of the usual cost thanks to Northern’s summer sale.
Season ticket holders have also been given great value offers with all Smart* users invited to win back the cost of their tickets (up to £200).
What did the officials say?
David Brown, Northern’s Managing Director, said:
“Our focus is on delivering the best possible journey experience for our customers – and, with 20 brand new trains launched on the network, there can be little doubt that we are delivering significant improvements.
“Our new trains feature free WiFi, air conditioning, at-seat charging and an all-round better experience. They are a step change for Northern and our customers and more will be introduced over the coming months. And, of course, the introduction of our new trains coincided with the retirement of the first Pacer train – with the majority expected to be removed by Christmas.”
“Our 10p ticket offer and Smart giveaway have provided our customers with fantastic value travel and thousands of people are now looking forward to cut-price journeys on our new and refurbished trains across the North.”