Nine out of ten trains arrived on time in Scotland as performance improved during the most recent four-week period.
Across Scotland, 89.6 per cent of ScotRail trains met the rail industry standard public performance measure, arriving at their destination within 4 minutes and 59 seconds of their scheduled time.
The number of seats being provided for customers continues to improve across all areas of the country, with more HSTs available for customer service, and additional Class 385 Hitachi electric trains.
Despite the improvement in performance from the previous period, external incidents on the railway had the biggest impact on performance for more than 18 months.
Nine out of ten trains ran on time despite these incidents that caused the most disruption:
- A customer pulling the emergency alarm on a service leaving Glasgow Central, having a severe impact on multiple routes.
- An incident on the railway at the Forth Bridge.
- An incident requiring the emergency services at Falkirk Grahamston.
What did the officials say?
Alex Hynes, Managing Director of Scotland’s Railway, said:
“It is encouraging to see an improvement for our customers, but even though nine out of ten trains running on time is good, we know there is more to do to keep the country moving.
“I understand and share their frustration when things don’t go to plan, and everyone across Scotland’s Railway is working round the clock to deliver the service our customers expect and deserve.”