Smartcard switch wins man £1000s

Credit: South Western Railway

South Western Railway has announced that Simon Hunt is the first passenger to win back the value of his season ticket.

Mr Hunt won nearly £5,000, which is the full value of his Annual Season ticket when he renewed his paper ticket with the Touch Smartcard.

This is part of the ‘Renew without the queue’ campaign. The train operator is encouraging passengers to switch to the Touch Smartcard, with the Smartcard, passengers can buy and manage their tickets online.

Touch Smartcards are free and can be used for Weekly, Monthly, Monthly Plus and Annual Season tickets, as well as for Single and Return journeys.

Automated Delay Repay will be introduced from spring this year for Season ticket Smartcard holders, meaning some customers will receive automated compensation if their service is delayed by 15 minutes or more.

There are still chances to win, just switch today.

Each month until 30 April 2019, passengers that renew their tickets by switching to the Touch Smartcard are automatically entered into a prize draw to win the value of their Season ticket.

Other competition winners include Mr Theo Stark, Feltham, and Mr Jens F Gruner-Hegge, Surrey. They both won the full value of their Weekly and Monthly tickets respectively.

What did the officials say?

Simon Hunt, Annual Season ticket passenger on SWR, said:

“Amazing. I didn’t even know I had been entered in to a draw. What a bonus to brighten up my January – thanks SWR!”

Craig Josey, SWR’s Senior Retail Strategy Manager, said:

“Congratulations to Simon for winning the value of his season ticket.

“Our Touch Smartcard is free, simple and convenient. Customers can buy and manage their tickets online without ever having to queue to buy or replace paper tickets ever again. And in the spring, Season ticket Smartcard holders will have the added benefit of automated Delay Repay.

“South Western Railway is making smart-ticketing faster and more secure than ever. And with the chance to win back the full value of their ticket, it’s never been a better time for our customers to switch.”

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Michael Holden avatar
I have had an interest in Railways for as long as I can remember. I am a member of a number of heritage railways and actively volunteer at 2 of them. I enjoy all types of railways, real life, model and simulations. I started RailAdvent in 2014 and am the main editor of the site.