Merseyrail has announced that Suzanne Grant has been promoted to Commercial Director at Merseyrail following 5 years as Head of Marketing and CSR at the train operator.
During her time as Head of Marketing and CSR, Suzanne led the team that was responsible for revenue growth and producing the Wirral Track Renewal information campaign, which is now award-winning.
The Commercial Director will oversee different departments, which includes stations, revenue protection, and marketing & CSR.
The train operator has increased the investment in recent years into its own staff to recognise and develop employees to their full potential.
What did the officials say?
Following the announcement of her appointment, effective from July 9, Suzanne Grant said:
“This is such an exciting time to be at Merseyrail. I’m proud to have been involved in helping move the business forward over the past few years to become a nationally recognised provider of high quality service. The most important thing within Merseyrail are our customers and I’m passionate about making sure that more than ever we put them at the heart of what we do as a business. I’m looking forward to taking on this new role and to building on the success of the past few years.”
Commenting on the internal appointment, Andy Heath, Managing Director said:
“I’m really pleased to announce the appointment of Suzanne as our new Commercial Director. Suzanne has been part of our management team since 2012 when she joined Merseyrail in the role of Marketing Manager. As a business we are keen to identify and nurture talent internally and, as in the case of Suzanne, offer progression opportunities for employees who demonstrate the aptitude, commitment and ambition. With Suzanne’s appointment 50% of Merseyrail’s Board of Directors are now female which again is testament to our strong focus and commitment to diversity. I am confident that Suzanne will be a success in her new role and I know that all of my directors will join me in welcoming her on to the board.”