MerseyRail in top three of train operators in the UK following survey

Merseyrail train
Credit: Merseyrail

Merseyrail has announced that they have scored a satisfaction rating of 92% in the latest National Rail Passenger Survey.

This is 10% higher than the average of 82% for the operators, and an increase of 3% when compared to the Autumn 2017 survey.

The train operator improved on 18 factors compared to the autumn 2017 survey including ticket facilities, overall environment and availability of both staff and Wi-Fi.

Other train operators have also improved and scored well. Click here to view the latest.

What did the officials say?

Commenting on the results, Andy Heath, Managing Director at Merseyrail said:

“The results of this survey show that Merseyrail still has some of the most satisfied passengers in the country, which is no easy achievement when we’re working with 40 year old trains. Our network is unique in how it runs, but to out-perform other regional and national operators so significantly is a real testament to the commitment Merseyrail has to provide the best possible service, in all circumstances, to our passengers. Whether that’s our teams who worked through the night to keep trains running during the freezing conditions earlier this year, the reliable 12 hour service that we have ensured we provide on any days of industrial action or the extra effort that we make to support local events with enhanced services.


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